<p>We practice Continuous Quality Improvement through a five-tier Total Quality Management program and a comprehensive compliance process. Together these practices help us maintain some of the most rigorous performance standards in the industry.</p>

<h2>Total Quality Management</h2>
<p>The five tiers of our Total Quality Management program include:</p>
<ul><li><b>Leadership:</b> senior management monitors progress at each level of service. </li>
<li><b>Training:</b> up-to-date training at all levels of management.</li>
<li><b>Supervision:</b> oversight and review running from the security officer on site to upper  management.</li>
<li><b>Inspection:</b> on-site inspections and regular audits of all branch operations.</li>
<li><b>Customer Satisfaction:</b> a monthly check with clients that enhances communication and provides timely responses to clients’ needs.</li></ul>


<h2>Compliance</h2>
<p>We also ensure that each office adheres to all client requirements and company regulations through:</p>

<ul><li><b>Comprehensive documentation:</b> Security officers and supervisors keep detailed activity records and submit daily reports, as well as records of all training activities.</li>
<li><b>Proactive management oversight:</b> Multiple tiers of managers supervise each site and provide client representatives with numerous opportunities to access our management.</li>
<li><b>Unannounced inspections:</b> In addition to the regular supervision inspections of each shift, our Inspection, Regulatory, and Compliance (IRC) Team makes frequent, unannounced inspections of office operations.</li>
<li><b>Annual management meeting:</b> General managers review and evaluate all client operations, learning and development efforts and management functions, ensuring consistency in our standards.</li>
<li><b>Centralized compliance officers:</b> Specialists in Risk Management, Learning and Development, Selection Analysis, and Human Resources evaluate and respond to operations and performance at each client site.</li></ul>